Any Questions?

Click image to enlarge

TITLE: Frequently Asked Questions:

MESSAGE: Parking Violation Payment Locations:

1. For your convenience, Parking Violations can be paid On-Line or Pay By Phone at: Parking Citation Services 240-453-0113
(Credit Cards Only)

Online Ticket Payment (click on link)

Snarky comment: Yeah, I have some questions for Montgomery County, Maryland: Where are the questions? And why is your online ticket payment page so hideously designed, written, and organized?

What's wrong here?

1. There are no questions on this page. The page has nothing to do with questions--it's a ticket payment page. Why the Frequently Asked Questions heading?
2. The page has multiple levels of headings, each with unnecessary colons.
3. The deeper you get into the content, the larger the font gets.
4. There's inconsistent (and incorrect) use of capitalization throughout the page.
5. The click on link instructions are not only unnecessary, but not helpful. If you don't know to click on the link, you probably also don't know what a link is.
6. Anyone else notice that trailing space on the link?

Source: www.montgomerycountymd.gov